Frequently Asked Questions ( FAQ’s)

🛍 Order & Shopping
Q1: How do I place an order?
A: Add your favorite items to the cart and follow our simple checkout process. You’ll receive an email confirmation once your order is placed.

Q2: Can I modify or cancel my order after placing it?
A: Yes, if your order hasn’t been processed or shipped yet. Reach out to us within 6 hours of placing the order for any modifications.

Q3: What if the product I want is out of stock?
A: Click “Notify Me” on the product page, and we’ll alert you when it’s restocked.

🚚 Shipping & Delivery
Q4: What are your shipping options?
A: We offer standard and express shipping in India. International shipping is also available.

Q5: When will my order arrive?
A: Domestic orders: 4–7 business days.
International orders: 10–15 business days. Tracking details are shared once your order ships.

Q6: Do you offer free shipping?
A: Yes, free shipping is available on all prepaid orders above ₹999 in India.

💳 Payment & Security
Q7: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, wallets, and COD (within India).

Q8: Is your website secure for online transactions?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your data is protected.

🔄 Returns & Exchanges
Q9: What’s your return policy?
A: Items can be returned within 7 days of delivery if unused and with original tags. Lingerie sets are non-returnable for hygiene reasons.

Q10: How do I initiate a return or exchange?
A: Email us at support@ritupalcollection.com or visit the Returns section on our website.

🎁 Product & Gifting
Q11: Do you offer gift packaging?
A: Yes, gift wrapping and a personalized note can be added at checkout.

Q12: Are your products suitable for corporate gifting?
A: Definitely! We offer customized pouches, wallets, and curated gift sets. Bulk pricing available on request.

🎨 Materials & Care
Q13: What materials are your bags and pouches made of?
A: All our products use premium artificial leather (PU leather), which is cruelty-free and long-lasting.

Q14: How should I care for my Ritupal Collection items?
A: Wipe with a dry cloth. Avoid moisture and direct sunlight. Store in a dust bag when not in use.

📞 Customer Support
Q15: How can I contact your support team?
A: Email: support@ritupalcollection.com
WhatsApp: ‪+91-7982577884‬
Support hours: Mon–Sat, 10 AM – 7 PM IST

Q16: Do you have a physical store?
A: We are currently online-only but working on exciting pop-up experiences soon!